FAQ
Have questions? We have answers. We’re here to help! Find answers to the most common questions about our candles, rituals, and orders below. Still need help? Contact us at info@geecheemama.com
Candle Care
How do I care for my candle?
How do I care for my candle?
Trim the wick to 1/4 inch before each burn. Allow the wax to pool to the edges for an even burn. For more tips, visit our Candle Care Guide.
How long should I burn my candle?
How long should I burn my candle?
Burn for 2-4 hours at a time and never exceed 4 hours.
Ritual Guidance
Why are Psalms included with the ritual cards?
Why are Psalms included with the ritual cards?
The Psalms included on our ritual cards are inspired by traditional Low Country spiritual practices, honoring the cultural heritage of Hoodoo and spiritual traditions. They are completely optional and intended to enhance your ritual experience. If you prefer, you can use the candles with your own personal practices or none at all.
What are the rituals for your candles?
What are the rituals for your candles?
Each candle comes with a ritual card to guide you. You can also find detailed product descriptions on the product page.
Can I use the candles without performing the ritual?
Can I use the candles without performing the ritual?
Absolutely! While the rituals enhance their energy, our candles work beautifully as standalone pieces.
Product Questions
What are your candles made of?
What are your candles made of?
Our candles are made with coconut apricot wax, wood wicks, roots (herbs) and premium essential and fragrance oils.
Do your products align with specific spiritual practices?
Do your products align with specific spiritual practices?
Yes, our products are inspired by Lowcountry Hoodoo traditions while honoring universal spiritual values.
Orders & Shipping
How long will it take to receive my order?
How long will it take to receive my order?
We aim to ship all orders within 1-3 business days. We ship orders using USPS, UPS, or FedEx, depending on your location and the most cost-effective option. Most orders arrive within 1-6 business days, but this may vary depending on your location. Please note that shipping times may take longer during holidays or unexpected delays.
Do you ship internationally?
Do you ship internationally?
No, at this time we only ship to locations within the United States.
Returns & Refunds
Can I return or exchange my candle if I’m unhappy?
Can I return or exchange my candle if I’m unhappy?
While we’re confident you’ll feel the magic of our offerings, we want to be upfront—we do not accept returns. But if something goes wrong, we’ve got your back. If your order isn’t what you hoped for, consider passing it on to someone who could use a little extra light and love. Sharing the energy is a powerful way to keep blessings flowing. If you have any questions or concerns, hit us up at info@geecheemama.com—we’ll be happy to help. Your support means the world to us, and we’re grateful to be part of your journey.
What if my candle arrives damaged?
What if my candle arrives damaged?
If your order arrives damaged or is lost in transit, please email us at info@geecheemama.com within 7 days of delivery. Be sure to include:
- Your order number
- Photos of the damaged item(s) and packaging (if applicable)
We’ll work with you to resolve the issue by offering a replacement or another solution that feels right.