Refund policy

Returns and Refund Policy

At Geechee Mama LLC, we pour love, care, and ancestral wisdom into every product we offer. Our goal is to uplift your spirit and create meaningful moments in your life. While we're confident you'll feel the work in every piece, we want to be upfront: we do not accept returns. Every piece is fixed by hand for its purpose, and once it leaves our table it is yours. But if something goes wrong, we've got your back.

Damaged or Wrong? We’ll Make It Right.

Life happens, and so does the occasional shipping mishap. If your order arrives damaged, or something in the box isn't what you ordered, email us at info@geecheemama.com within 7 days of delivery and include:

• Your order number
•  Photos of the damage, or of the item you received

We'll replace it at no cost to you, or issue store credit if it's sold out.

Lost or Stolen Packages

Once an order has shipped, Geechee Mama is not responsible for lost or stolen packages. If you added shipping protection at checkout, file a claim on our Shipping Protection page. Otherwise, please file a claim with the carrier directly, and email us at info@geecheemama.com so we can help however we're able.

"Return to Sender" Situations

If a package is returned to us and doesn’t make its way back into our hands, you’ll need to cover the cost of a replacement product, plus a $9 shipping fee. Refunds can’t be issued for orders that aren’t successfully returned to us.

Can’t Use It? Pass the Blessing Along!

If your order isn’t what you hoped for, consider passing it on to someone who could use a little extra light and love.

Questions? We’re Here for You!

If you have any questions or concerns, hit us up at info@geecheemama.com. We'll be happy to help. Your support means the world to us, and we're grateful to be part of your journey.